The relationship between AI and administration has become increasingly close in recent years. This is due to the rapid progress made in artificial intelligence and its entry into the business world.
The most frequent applications of AI in administration range from customer relationship management to functions traditionally performed by specialized professions. These tasks, while essential, are characterized by their low added value for the companies involved.
Is AI truly effective in improving administrative processes within companies? Which areas are most impacted by its introduction into business operations? Discover here the key details
about the evolving relationship between AI and administration.
The division of tasks in customer relations
Customer relationship management is a sector characterized by its redundancy, particularly the need to provide identical answers to identical questions from multiple stakeholders. A division of tasks has enabled many companies to transfer a significant portion of customer relationship management to AI.
The role of AI
It has become common practice in businesses to use chatbots to manage customer relations when faced with repetitive or particularly basic customer questions:
Do you have this product in stock?
What is the shipping time?
When are you open?
To fulfill such functions, the synergy between AI and administration makes it possible to perform such tasks much faster than humans and can even provide personalized responses.
The human element
The use of artificial intelligence does not mean removing humans from customer relationship management tasks; far from it. On the contrary, agents responsible for this function are better freed up to handle more complex requests.
Thus, for requests requiring a negotiation process, understanding a technical problem or taking control of a delicate situation, the human element remains present.
AI and administration: Automation
In administrative tasks
Many companies have integrated AI into their internal processes to simplify and automate tasks such as scheduling meetings while taking into account the availability of participants, for example.
Several other tasks are thus automated and simplified through the combination of AI and administration, which makes it possible to optimize many daily processes and repetitive tasks in order to concentrate resources towards more important tasks.
In business processes
A growing number of professionals are seeing a significant portion of their usual tasks taken over by artificial intelligence:
For IT managers, this includes defining alerts, preparing reports, reminding people of deadlines, and sending emails.
For financial functions, debt collection, payroll management, and invoicing;
For human resources functions, this includes managing absences and leave, training management, and interview reports.
The financial sector is one of those that benefits most from advances in AI. For example, Mooncard is an expense management solution that significantly improves efficiency in this time-consuming process.
This fintech combines AI and administration to shorten a lengthy procedure by eliminating manual entry, automating invoice collection, and simplifying their accounting processing, all of which allow the company to gain in productivity.
What are the advantages?
Integrating AI into administrative processes allows companies to optimize their productivity by automating low-value-added processes that consume a lot of time and attention from employees.
Automating these lower-value tasks and allowing workers to focus on more important functions also has a significant impact on their motivation.
This option also has the advantage of lowering costs, saving time, and reducing errors.
Far from fears linked to the replacement of humans by machines in several professions, the synergy between AI and administration opens the way to a better appreciation of human intelligenc,e which is better exploited for the benefit of activities that drive growth.
